Shipping Information

Carriers

We use Royal Mail Tracked 48 to ensure your order reaches you safely and promptly.

Tracking Your Order

Once your order has been dispatched, we’ll email you a consignment number so you can track its progress.

Queries

If you have any questions about your order or delivery, please contact us at info@ukbikefit.com.

Shipping Restrictions

Please note that we currently ship to UK addresses only.

Returns and Refunds

At UK Bike Fit, we aim for complete customer satisfaction. If you need to return an item, we’re here to help.

90-Day Return Window

New and unused items may be returned within 90 days of receipt. To be eligible for a return, items must:

• Be unused and in the same condition as received
• Be returned in their original packaging

Non-Returnable Items

• Gift cards

Partial Refunds

In certain circumstances, only partial refunds will be issued:

• Lake Cycling shoes are refunded at 90% of the product value, as Lake Cycling charges us a return processing fee

We cannot accept refunds for:

• Items not returned in their original condition, or with damage or missing parts not due to our error
• Items returned more than 90 days after delivery

Defective or Damaged Items

If an item arrives to you defective or damaged, please email info@ukbikefit.com. We will arrange a free return and provide a replacement once received.

How to Return an Item

To initiate a return, please email info@ukbikefit.com with the reason for the return.

Please send returned items to:

Please include your order number. Return postage costs are the responsibility of the customer.

Once your return has been received and inspected, we will notify you by email regarding your refund status.

Please do not return your item to the manufacturer otherwise we will be unable to process a refund.

Refund Policy

Only full-priced items are eligible for a refund. Sale items are non-refundable.

Exchanges

If you would like to exchange an item, please email info@ukbikefit.com. Exchange postage costs are the responsibility of the customer. Shoe exchanges may incur additional fees.

Non-Payments

In the event of non-payment for any products or services, UK Bike Fit Ltd reserves the right to charge any saved card details for the outstanding amount.

Compliance with Distance Selling Regulations

UK Bike Fit complies with the UK Government’s Distance Selling Regulations. For further information on your consumer rights, please visit the UK Government Consumer Rights website.