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Delivery & returns
Shipping across the UK and islands, plus our 90-day returns policy.
Where we deliver
We deliver to the whole UK including Northern Ireland, the Scottish Highlands and Islands, the Channel Islands (Jersey and Guernsey) and the Isle of Man. We do not ship to Europe or the rest of the world.
Parcels to Jersey and Guernsey may need a customs declaration, which we complete for you. Delivery to the Channel Islands and the Isle of Man can occasionally take a little longer than to the UK mainland.
Shipping options
- Standard Shipping — £3.99, usually delivered within 3 to 5 working days
- Express Shipping — £5.99, usually delivered within 1 to 2 working days
Options and an estimated date are shown at checkout.
Some items are ordered in from suppliers before they are sent out, which is why Standard Shipping can take up to 5 working days. If there is a delay, we will let you know.
Returns
We offer 90-day returns. You have 90 days from delivery to start a return. Items must be unused and in original packaging, including tags where supplied. Fitted, custom or special-order items may not be returnable — ask us before you buy if you’re unsure.
Lake cycling shoes
Lake Cycling shoes can still be returned within the 90-day window if they are unused and in original packaging. Because Lake charges us a return processing fee, approved refunds for Lake shoes are for 90% of the product value.
Cleats must not have been fitted to the shoes. Shoes that have been ridden, worn outdoors, heat-moulded or had cleats installed cannot be returned.
How to return
- Log in to your account and open the returns portal.
- Select the order and item(s) you want to return.
- Follow the on-screen steps for a return label and drop-off instructions.
If you cannot access the portal, email info@ukbikefit.com or use our contact form (choose “Return or exchange”).
Return postage
If you are returning an item because you have changed your mind, you are responsible for return postage. If an item is faulty, damaged or not what you ordered, we will cover the return cost.
Refunds & exchanges
Once we receive and check your return, we will confirm whether your refund is approved. Approved refunds go to your original payment method within 14 days (your bank may take a little longer to show it).
For an exchange, email info@ukbikefit.com or use the contact form and choose “Return or exchange”.
Please check your order when it arrives. If something is damaged, faulty or incorrect, contact us as soon as possible so we can put it right. This policy does not affect your statutory rights under UK consumer law.
Appointments & services
For bike fits, physiotherapy, testing and other appointments:
- 48 hours or more notice — cancel for a full refund or rearrange free of charge.
- Less than 48 hours notice — rearrange once free of charge; if you cancel we may charge 50% of the appointment fee.
- Missed appointments — if you do not attend and have not told us, the full fee may be charged.
- If we need to cancel — we will offer a new date or a full refund.
To cancel or rearrange, email info@ukbikefit.com.