Shipping and returns

Returns Policy

At UK Bike Fit, we strive for complete customer satisfaction. If you need to return an item, we’re here to help.

14 Day Return Window: You can return items within 14 days of receipt. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. To place a return please email info@ukbikefit.com to inform us that you are returning the item and the reason why. Then post the item to:

UK Bike Fit
Lumsdale Road
Matlock
Derbyshire
DE4 5EW

Include your order number so that we can trace the order back to you to issue your refund. Please note that returns are paid for by the customer. On receipt of the item we will inspect the condition and then issue a refund. If we suspect that the item has been used we will be unable to issue you a refund.

Defective or Damaged Items: In the rare event that an item is defective or damaged, please email info@ukbikefit.com. We will arrange a free return for you and when the item is received we will provide a replacement.

Shipping Information

• Carriers: We use either Royal Mail and Evri to ensure your order reaches you safely and promptly.
• Tracking Your Order: Once your order is dispatched, we’ll send you a consignment number so you can track its progress.
• Queries: If you have any questions about your order or shipment, please email info@ukbikefit.com.
• Shipping Restrictions: Please note that we only ship to the United Kingdom.

Compliance with Distance Selling Regulations

UKBikeFit adheres to the UK Government’s Distance Selling Regulations. For the latest consumer rights information, please visit the official government website: UK Government Consumer Rights.