Frequently asked questions

What you need to know

Q: What should I bring with me to a bike fit?

A: We’d ask you to bring the following items to your Bike Fit:

  • Your bike or bikes (unless you’re coming for a pre-purchase sizing session)
  • Your shoes
  • Your pedals – we stock cleats for most pedal systems should yours need replacing
  • Bib Shorts or a Tri Suit – these need to fit well to ensure we can take accurate measurements
  • Sleeveless Jersey or Base Layer – we need to be able to see your shoulders for the most accurate measurement
  • If your bike has any kind of “integrated” stem or tri bar set up, please bring all spacers and fittings provided with the bike

Please also check stem bolts, seat post, saddle clamps and seat post clamps for corrosion prior to your fit to ensure that the bike can be easily adjusted during the fit process.

Q: Do you stock stems of different lengths and sizes?

A: Yes. We stock stems in a large variety of lengths, clamp sizes and angles. These are available to purchase if required.

Q: My saddle isn’t comfortable, do you offer test saddles to see if I can find one suitable for me?

A: Yes. Our fit studio offers a wide choice of saddles that are available for testing and purchase.

Q: What types of bike do you fit?

A: We fit all Road Bikes, Time Trial Bikes, Track Bikes, Gravel Bikes and Hybrid Bikes.

Q: Can I bring my own bike or do you only fit bikes that you’ve sold?

A: Yes. You can bring your existing bike with you to be fitted.

Q: What if it turns out that the bike I have doesn’t fit?

A: Whilst it is very rare that we meet clients who have bikes that are totally unsuitable for them, from time to time we will be faced with a bike that is too big or small for the rider and reasonable changes to bars, stems and other contact points won’t help. In these cases, after your bike fit we will advise on bikes that would be suitable for you.

Q: What is your cancellation policy?

A: We do not currently ask for pre-payment for any of our bike fit appointments. If you do need to cancel your appointment, then our policy is as follows.
More than 24 hours notice – NO CHARGE.
Less than 24 hours notice – Charge of 25% of the original appointment price unless the appointment is re-booked for a future date on the day of cancellation.
Missed appointment without notice – A charge of the full price of the appointment.
Whilst we don’t like to charge for missed appointments, they can be extremely costly to us as a business. By making a booking you are accepting the terms of our cancellation policy.

Any questions?

Get in touch!

If you have any queries about our Bike Fit services then please do contact us and we will happily answer any questions you have.